These are the standard terms and conditions for Website Design, Development, and Hosting services and apply to all contracts and all work undertaken by Futr Digital for its clients.


A 50% deposit of the total fee payable (unless another percentage otherwise discussed and agreed upon) under our proposal is due immediately upon you instructing us to proceed with the website design and development work. The remaining 50% shall become due when the work is completed to your reasonable satisfaction but subject to the terms of the “Approval of Work” and “Rejected Work” clauses. We reserve the right not to commence any work until the deposit has been paid in full.

The deposit is only refundable if we have not fulfilled our obligations to deliver the work required under the agreement. The deposit is not refundable if the development work has been started and you terminate the contract through no fault of ours.


You must supply all materials and information required by us to complete the work in accordance with any agreed specification. Such materials may include, but are not limited to, photographs, written copy, logos, and other printed material. Where there is any delay in supplying these materials to us which leads to a delay in the completion of work, we have the right to extend any previously agreed deadlines by a reasonable amount.

Where you fail to supply materials, and that prevents the progress of the work, we have the right to invoice you for any part or parts of the work already completed.


We are pleased to offer you the opportunity to make revisions to the design. However, we have the right to limit the number of design proposals to a reasonable amount and may charge for additional designs if you make a change to the original design specification.

Our website development phase is flexible and allows certain variations to the original specification. However, any major deviation from the specification will be charged at the hourly rate agreed upon within the final quote.


Any time frames or estimates that we give are contingent upon your full cooperation and the provision of complete and final content in photography for the work pages. During development, a certain amount of feedback is required in order to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be made available on a daily basis in order to expedite the feedback process.


On completion of the work, you will be notified and have the opportunity to review it. You must notify us in writing of any unsatisfactory points within 7 days of such notification. Any of the work which has not been reported in writing to us as unsatisfactory within the 7-day review period will be deemed to have been approved. Once approved, or deemed approved, work cannot subsequently be rejected, and the contract will be deemed to have been completed and the 50% balance of the project price will become due.


If you reject any of our work within the 7-day review period or do not approve subsequent work performed by us to remedy any points recorded as being unsatisfactory, and we, acting reasonably, consider that you have been unreasonable in any rejection of the work, we can elect to treat this contract as at an end and take measures to recover payment for the completed work.


Upon completion of the 7-day review period, we will invoice you for the 50% balance of the project.


You must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names, and trademarks, or any other material that you supply to us to include in your website or web applications.

You must indemnify us and hold us harmless from any claims or legal actions related to the content of your website.


Once you have paid us in full for our work, we grant you a license to use the website and its related software and contents for the life of the website under the support of Futr Digital. Some licenses may expire if the website moves away from the support of Futr Digital.


We cannot guarantee any specific position in search engine results for your website. We perform basic search engine optimisation, to the best of our ability, according to current best practices, to obtain required rankings for your website.


We shall not be liable for any loss or damage which you may suffer which is in any way attributable to any delay in performance or completion of our contract, however that delay arises.


To the full extent permitted by law, all terms, conditions, warranties, undertakings, inducements, or representations whether express, implied, statutory, or otherwise (other than the express provisions of these terms and conditions) relating in any way to the services we provide to you are excluded. Without limiting the above, to the extent permitted by law, any liability of Futr Digital under any term, condition, warranty, or representation that by law cannot be excluded is, where permitted by law, limited at our option to the replacement, re-repair, or re-supply of the services or the payment of the cost of the services that we were contracted to perform.


We reserve the right to subcontract any services that we have agreed to perform for you as we see fit.


We (and any subcontractors we engage) agree that we will not at any time disclose any of your confidential information to any third party, unless explicitly approved by you, the client.


You agree to reimburse us for any additional requested expenses which do not form part of our proposal including but not limited to the purchase of templates, third-party software, stock photographs, fonts, domain name registration, web hosting, or comparable expenses that are not initially agreed upon.


Futr Digital will endeavour to maintain an appropriate level of backups of your website through ongoing support retainer work. However, Futr Digital will not be liable for restoring any client data or client websites except to the extent that such data loss arises out of a negligent act or omission by us.


Futr Digital will endeavour to maintain an appropriate level of overall security of your website through ongoing support retainer work. However, Futr Digital will not be liable for hacking, brute force attacks, DDOS attacks, or any other harmful activities to client websites, except to the extent that such data loss arises out of a negligent act or omission by us.


We will supply to you, account credentials on request, for domain name registration and/or web hosting that we purchased on your behalf when you reimburse us for any expenses that we have incurred. However, we retain administrative access to the hosting environment to ensure the security and integrity of our services. You agree that you will not hold us liable for any downtime or disruptions caused by issues outside of our control, including third-party service interruptions.


The agreement constituted by these terms and conditions and any proposal will be construed according to and is governed by the laws of South Australia. You and Futr Digital submit to the non-exclusive jurisdiction of the courts in and of South Australia in relation to any dispute arising under these terms and conditions or in relation to any services we perform for you.


By using current versions of well-supported content management systems such as “WordPress,” we endeavour to ensure that the websites we create are compatible with all current modern web browsers such as the most recent versions of Internet Explorer, Firefox, Google Chrome, and Safari. Third-party extensions, where used, may not have the same level of support for all browsers. Where appropriate, we will substitute alternative extensions or implement other solutions, on a best-effort basis, where any incompatibilities are found.


You are responsible for complying with all relevant laws relating to e-commerce, and to the full extent permitted by law will hold harmless, protect, and defend and indemnify Futr Digital and its subcontractors from any claim, penalty, tax, tariff loss, or damage arising from your or your clients’ use of Internet electronic commerce.


By entering into an agreement with Futr Digital, you authorise us to initiate recurring payments on your behalf. These payments will be for ongoing support, management, or other services as agreed upon.

- **Frequency of Payments**: Payments will be made on a [monthly/quarterly/annual] basis, as specified in your agreement with us.
- **Amount of Payments**: The amount of each payment will be determined based on the services provided and will be specified in your agreement.

“I authorise Futr Digital to send instructions to the financial institution that issued my card to take payments from my card account in accordance with the terms of my agreement with you.”